Now Hiring - Cemetery Sales Counselor in Inglewood, CA

Family Service Counselor/Sales
Cemetery Family Service Sales Counselor
We currently have two openings for a Sales Professional Inglewood, CA. We are seeking someone with integrity and drive. The Family Service Sales Counselor is energetic, ambitious, and sets high goals.

The responsibilities of the Counselor include:

Position Summary: Under the direction of the Assist Sales Manager, and Director of Family Service. The Family Service Sales Counselor is accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Sales Counselor serves families by providing exemplary personalized service and care for families. Additionally, the Family Services Counselor is required to make follow-up calls in a pro-active manner to provide assistance to families, secure additional sales and generate referrals.

Essential Job Functions:
Must be able to perform the essential functions of the job with or without reasonable accommodations.

1. Responsible for meeting monthly and quarterly Pre-Need sales goals.

2. Execute sales of property, commodities, and interment services to families at time of need.

3. Prepares for all appointments and performs all procedures with professionalism and attention to detail.

4. Effectively communicate with mortuaries and families via personal contact, telephone, and online; both in office and/or in home, as necessary.

5. Follows through on all Contracts, Memorial Orders, customer concerns and requests.

6. Builds trust-based relationships to earn the right to ask for referrals.

7. Earns the right to gain referrals to offer protection to protect family members, family’s relatives and friends, by educating them on the benefits of pre-planning.

8. Promote and preserve the integrity and reputation of Roosevelt Memorial Park and its affiliated Companies.

9. Enhance the pre-need sales program through leads generated from at-need sales and other services or events.

10. Generate add-on sales; property, commodities and/or service items when applicable.

11. Develop a professional and respectful rapport with area mortuaries, memorial manufacturers, and vendors.

12. Maintain good relations with internal and external customers at Inglewood Park Cemetery and its affiliated companies.

13. Holds self-accountable for prospecting.

14. Maintains and tracks activity levels in CRM System and Appointment Plus.

Experience and Education:
Two to five years of customer service or sales industry experience High School Diploma – Associate Degree Preferred

Special Skills:
Bilingual in Spanish is prefered but not required

Operate PC with excellent MSOffice software skills

Knowledge of CRM systems and other operating platforms utilized by the company such as Zoom, DocuSign, etc.

Strong organizational, verbal and written communication skills

Strong interpersonal relations skills and excellent customer service skills Ability to work independently and to be detail-minded

Ability to work a flex schedule including evenings, weekends, and some holidays Ability to multi-task and set priorities

High level of comprehension and integrity
Licenses:
Ability to obtain a Sales License by the State of Calif. Dept. of Consumer Affairs, Cemetery & Funeral Division

Hold a current state issued driver’s license with an acceptable driving record

Carry Liability Insurance levels on Personal Vehicle ($100,000 each person / $300,000 each accident)

Working Environment:
Work seated at a workstation in a carpeted, air-conditioned/heated office environment where the noise volume from equipment and coworkers is moderate, and with continual interruptions.

Ability to drive frequently or walk on uneven ground, slopes, or pavement. While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand; walk; stoop, kneel, crouch, and talk or hear. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Requirements:

• Work seated for prolonged periods of time; must have the energy, stamina, and personality to meet with families
• Able to see detail and have good hand-eye coordination to work with and manipulate data on computer
• Adhere to Guidance of Housekeeping and Safety

Equipment / Machines Operated
PC with MSOffice software

CRM system or like kind operating systems Printer, copier, fax machine, and credit card reader Telephone/Cell phone

This job specification should not be construed to imply that these requirements are the only standards of the position. The incumbent will follow any other instructions and perform any other duties as may be required or assigned by the department manager.

Work Remotely

• No

Job Type: Full-time

Pay: $23.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Appointment only appointments, Daily Sanitizing, Covid-19 Protocols and Guidelines are in place, signage, daily screening.

Ability to commute/relocate:

• Inglewood, CA 90301 (Required)

Application Question(s):

• This position requires a cemetery salesperson license from the State of California, which therefore requires the ability to pass their required background check.

Education:

• High school or equivalent (Required)

Experience:

• Funeral or Cemetery: 2 years (Preferred)
• CRM software: 1 year (Preferred)
• Inside sales: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location